At a Glance
- Send a message directly from your order in your One Legal account
- Replies are logged with your order for easy tracking
- Attach documents (replacement filings, photos, or additional materials)
- Phone support also available if needed
Messaging Through Your Account
The best way to request updates or provide additional information is through the Messages container on your Order Details page.
Walkthrough Steps
- Log in to your One Legal account and visit the Orders page.
- Select the order you wish to message about.
- Locate the Messages container on the page and click Send Message
- Choose a category, add a subject line, and write your message. Attach any necessary files (e.g., replacement documents, additional photos).
Your message and our reply will remain linked to that order for clear, organized communication.
What You Can Use This For
The messaging feature is flexible and can be used for nearly any update or question, including:
- Requesting an update on progress
- Providing replacement documents or extra materials
- Asking about affidavit details
- Requesting a cancellation
- Supplying new instructions (e.g., gate codes, access notes)
Phone Support
If you prefer, you can also call us at (800) 938-8815. A support specialist will pull up your order and assist you directly.
Why Messaging Is Best
- Messages stay attached to the order for easy reference
- All documents and instructions are in one place
- Our team can respond faster when details are centralized