At a Glance
- 4 attempts at varied times of day (morning, afternoon, evening, weekend)
- Real-time logging in the One Legal mobile app
- Photos + GPS captured for accountability whenever possible
- Accountability Report provided with every affidavit of service (or non-service)
- Internal review of non-services; more attempts required if standards not met
- Active monitoring of all jobs; we intervene if timelines slip
Standard of Diligence
Every service order with One Legal is completed with careful, documented diligence:
- Up to four attempts at the service address
- Attempts made at varied times to increase the chance of success
- Servers log attempts in real time via the One Legal mobile app
- Photos and GPS coordinates captured whenever possible
- Professional oversight applied to all service outcomes
Accountability Report
Alongside the affidavit of service (or non-service), One Legal provides an Accountability Report. This includes:
- Date, time, and outcome of each attempt
- Photos and GPS data (where permitted)
- Notes entered by the server in real time
- This ensures transparency and strengthens the credibility of the service in court.
Internal Review of Non-Services
If service cannot be completed:
- Our team reviews all attempts before closing the order
- If diligence criteria are not met, additional attempts are required
- A non-service affidavit is only issued once all diligence standards are satisfied
Monitoring Timelines
Our operations team monitors every active serve for timeliness. If a job risks falling outside of acceptable timeframes, we intervene immediately. Clients can rely on consistent progress and proactive oversight