After you submit a Court Delivery order—whether a Courtesy Copy Delivery or an Other Court Delivery—you can track its progress and download proof of completion directly from your One Legal account.
This article explains how to view your order’s status, understand what each stage means, and access your confirmation of delivery.
How to Track a Court Delivery Order
- Sign in to your One Legal account.
- From the main menu, select Orders.
- Locate your court delivery order in the list, or search by case details or order number.
- Click the order number to open the Order Details page.
- The Order Details page displays:
- The current status of your delivery
- The delivery type (Courtesy Copy Delivery or Other Court Delivery)
- The delivery location and service level selected
- Any messages or updates from One Legal
Understanding Court Delivery Statuses
| Status | Description |
|---|---|
| Received | The order has been received and is being assigned to a court professional. |
| In Progress (In Transit to Court) | The documents are en route to the courthouse for delivery. |
| Complete (Delivered) | The delivery has been completed. A confirmation report is available. |
Statuses update automatically as the order moves through each stage of delivery.
Delivery Confirmation and Proof
When the status shows Complete (Delivered), a Confirmation of Delivery Report becomes available on the Order Details page.
This report includes:
- The date and time of delivery
- The delivery location (court, department, or clerk’s window)
- Any notes describing how or where the documents were delivered
How to Contact Support About a Delivery
If you have a question or need an update while your order is in progress:
- Open the Order Details page.
- Click Message Support in the right-hand panel.
- Enter your question or additional instructions.
A member of the One Legal Support team will respond during business hours.